The company will have professionals to truthfully introduce the companys basic information to customers. According to customersneeds, the performance structure and use method of the products manufactured and purchased by our company are described in detail. The company will send professionals to the customer site for field visits, according to customer needs and actual situation to provide customers with the best overall plan, and clarify the rights and obligations of both sides. Every employees behavior represents the image of the enterprise. We believe that through deepening the service theory, we will be more enthusiastic in the fierce market competition, more exquisite service skills, more perfect service quality to provide customers with better and efficient service.
If the quality of the product itself causes customer dissatisfaction. First of all, the company should sincerely apologize to the customers and promise to help them deal with the problem as soon as possible within the agreed time limit.
If it is caused by human factors, the product can not be used normally. First of all, we want to confirm the customers recognition of our companys products, thank the customers for their support to our products. Then, we will explain the reasons for the problems to the customers, indicating that such problems are not within our warranty scope. Then, we will provide other solutions to the customers according to their problems.
Common problem
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ZHEJIANG WANOU PUMP CO.LTD
86-576-86308223
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